Frequently Asked Questions
Everything you need to know about your L'Occitane experience, from skincare rituals to shipping details.
How can I track the status of my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your order directly through your account dashboard under 'Order History'.
What is your return policy for beauty products?
We accept returns for products in their original packaging within 30 days of purchase. For hygiene reasons, items must be unopened and unused. Please contact our customer service team to initiate a return label.
Are L'Occitane products tested on animals?
L'Occitane does not test its products, active ingredients, or raw materials on animals at any point in the product development or manufacturing process. We are committed to ethical beauty and safety.
Can I get samples with my order?
Yes, every order placed on our website allows you to select up to three complimentary samples at checkout, allowing you to discover our latest skincare, body care, and fragrance innovations.
How do I find the right skincare routine for my skin type?
We offer a personalized online skin diagnostic tool on our website. Alternatively, you can visit any L'Occitane boutique for a complimentary consultation with our beauty experts.
Do you offer international shipping?
Currently, this website ships to domestic addresses only. To ship to a different country, please use the country selector at the bottom of the page to visit the local L'Occitane website for that region.